Social and Community Service Managers

Description

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Tasks

  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Plan and administer budgets for programs, equipment and support services.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Research and analyze member or community needs to determine program directions and goals.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Represent organizations in relations with governmental and media institutions.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Direct fundraising activities and the preparation of public relations materials.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

Skills

Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Repairing
Repairing machines or systems using the needed tools.

Abilities

Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Night Vision
The ability to see under low light conditions.
Speed of Limb Movement
The ability to quickly move the arms and legs.
Sound Localization
The ability to tell the direction from which a sound originated.
Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Style

Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Lay Titles

Adult Daycare Coordinator
Borough Coordinator
Bureau Director
Child Welfare Director
Club Manager
Community Center Director
Community Organization Director
Community Service Director
Community Service Organization Director
Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)
Contract Sheltered Workshop Supervisor
Counseling Services Manager
Department Director
Director of Casework
Director of Casework Department
Director of Casework Services
Director of Child Welfare Services
Director of Community Center
Director of District Office
Director of Family Service Center
Director of Field Coordination
Director of Field Service
Director of Group Counseling Program
Director of Neighborhood Service Center
Director of Scout Work
Director of Social Services
Director of Teenage Activities
Director of Veterans Affairs
District or District Office Director
Field Administrator
Field Director
Field Representative
Grant Manager
Grants Administrator
Group Home Manager
Group Work Program Director
Home Service Director
Membership Director
Non Profit Director
Non-Profit Director
Nonprofit Director
Nonprofit Manager
Offender Workforce Development Program Manager (OWDPM)
Outreach Coordinator
Parole Director
Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)
Program Director
Public Welfare Director
Red Cross Executive Director
Rehabilitation Center Manager
Residential Supervisor
Scout Executive
Service Director
Sheltered Workshop Executive Director
Social Service Coordinator
Social Service Director
Social Services Manager
Social Welfare Administrator
Social Work Administrator
Student Activities Director
Teenage Program Director
Vocational Rehabilitation Administrator
Volunteer Services Director
Volunteer Services Manager
Volunteer Services Supervisor
Welfare Administrator
Welfare Director
Welfare Manager
Welfare Officer
Youth Program Director

National Wages and Employment Info

Median Wages (2008):
$28.83 hourly, $59,970 annual.
Employment (2008):
115,360 employees